Will Baycrest communicate changes in your own or
your relative's health status?
Upon admission, people are asked about the extent of
communication they want regarding their own or loved
one's health. This information is recorded in the client's
health record. Baycrest staff will communicate significant
changes in condition to the individual or family members.
Other issues such as outbreaks or changes in the client's
program are communicated by unit staff directly, and
through tools like the Family Information page on
www.baycrest.org.
Clients and families are invited to attend meetings with
care teams, and encouraged to speak with staff regarding
immediate issues. If these issues cannot be resolved,
clients and families may call the manager or unit director.
Clients and Staff Communication
