26 2020 BAYCREST IMPACT
Formed in 2017, Baycrest's Client and Family Partner Panel (CFPP) is a group
of dynamic, engaged individuals who play an important role in enriching the
patient, resident and family experience. The Client Family Partners (CFPs) provide
perspective from the viewpoint of clients and families on initiatives, programs,
services and policies at Baycrest and beyond. To date, the CFPs have partnered
with Baycrest on more than 130 requests, including input for a care model within
a new Ontario Health Team and the development of a Baycrest tool that supports
access to information.
Partnering in Care at Baycrest
Health literacy is a critical component in a patient's wellness journey, impacting
their ability to manage their health conditions, make informed decisions and
partner actively in their care. According to a recent Canadian Public Health
Association report, more than 60% of adult Canadians, including up to 88% of
seniors, have low levels of health literacy.
Recognizing the importance of building this skill set among our patients, families
and caregivers, Baycrest's Patient, Family and Consumer Education (PFCE) team
within the Centre for Education, along with Baycrest's Quality team, engaged the
CFPP to develop a Health Literacy Roadmap this past summer. Working with the
CFPP to develop this tool was essential as the group represents the views and
perspectives of the audience for which the roadmap is intended.
PARTNERS IN CARE:
CLIENT AND FAMILY PARTNERS
