Providing an exceptional person and family centred residential and health care
experience is Baycrest's strategic goal #1. Specifically, one of our improvement
goals in the Baycrest 2019-2020 Quality Improvement Plan (QIP) includes
improving the client experience.
As we partner with our clients and their families, it is our goal to ensure that
they are as involved as they want to be in decisions about their care and
treatment. At Baycrest, we aim to improve communication between providers
and clients and their family members to help with making decisions about their
care and setting goals. As an indicator of improvement, we monitor the number
of clients who respond "always" to the client experience survey question "Are
you involved as much as you want to be in decisions about your care and
treatment?"
QUALITY
IMPROVEMENT PLAN
WORK FOR PATIENT
EXPERIENCE INDICATOR
27 2020 BAYCREST IMPACT
