Baycrest

Impact - Spring 2020

Baycrest Health Sciences & Baycrest Foundation Publications

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Providing an exceptional person and family centred residential and health care experience is Baycrest's strategic goal #1. Specifically, one of our improvement goals in the Baycrest 2019-2020 Quality Improvement Plan (QIP) includes improving the client experience. As we partner with our clients and their families, it is our goal to ensure that they are as involved as they want to be in decisions about their care and treatment. At Baycrest, we aim to improve communication between providers and clients and their family members to help with making decisions about their care and setting goals. As an indicator of improvement, we monitor the number of clients who respond "always" to the client experience survey question "Are you involved as much as you want to be in decisions about your care and treatment?" QUALITY IMPROVEMENT PLAN WORK FOR PATIENT EXPERIENCE INDICATOR 27 2020 BAYCREST IMPACT

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