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3) Tell your healthcare team when you do not understand the information given to you. Use these three questions to help you: • What is my main problem? • What do I need to do? • Why is it important for me to do this? Preventing the spread of infection What can I do to prevent the spread of infection at Baycrest? What should your family, caregivers and visitors do? Washing your hands is the best way to prevent an infection. • Wash your hands well and often during the day. Be sure to wash your hands before and after taking part in any programs or clinic appointments. • Your family members, caregivers and visitors must wash their hands when coming into Baycrest, before entering and after leaving a room, and when leaving Baycrest. Hand sanitizing stations are located at every entrance and throughout Baycrest. Seniors are especially susceptible to illness. Your family, caregivers and visitors should not come to Baycrest if they are sick. 2

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