Baycrest

NEXT PRACTICE LEADING THE WAY TO OPTIMAL CARE Never satisfied with the status quo, Baycrest is continually focused on develop- ing the next generation of best practices in senior care. That focus is reflected in the "accreditation with exemplary stand- ing" Baycrest received from Accreditation Canada after the independent surveyor completed a top to bottom review of the organization in 2011. This ranking places Baycrest in the top five per cent of more than 1,000 health-care organizations surveyed across the country. In particular, the accreditors gave us high marks for excellence in patient care and safety, and operations management. Baycrest fulfilled all of the required organizational practices and met 99.6 per cent of 1,400 des- ignated accreditation standards – a significant achievement, not only in the field of aging, but in the health-care system overall. "Accreditation Canada applies rigour to its review process to ensure organizations are meeting the standards required by Canadians," said the surveyor's president and chief executive officer Wendy Nicklin. "The success with accreditation at Baycrest shows the remarkable commitment of the leadership and staff to ongoing quality improvement on behalf of the people it serves and the lives it touches." 6 2011/12 Baycrest and Baycrest Foundation Annual Report In addition to this exemplary ranking, three of Baycrest's innovative programs and services were singled out by Accreditation Canada as "leading" for the country and setting the bar for excellence in a specific health-care field, and contributing to the overall betterment of health care in Canada. They include: • Baycrest's caregiver support services, which include a range of evidence-based programs that educate, counsel and connect family caregivers. • The innovative Acute Care and Transition Unit, which provides round-the-clock specialized care to seniors with sub-acute or chronic condi- tions, reducing emergency room and acute care hospital admissions and providing better access to treatment. • A specific practice on the Acute Care and Transition Unit that reduces the transmission of methicillin-resistant Staphylococcus aureus infection (MRSA), a common and potentially serious infection often acquired in hospitals. Baycrest's leading infectious disease practices reduced the transmission of MRSA by 89 per cent over the course of a six-month study on the unit. 13 Baycrest is leading the Seniors Quality Leap Initiative, a collabora- tion of 13 of the highest-performing senior care organizations in North America. The aim is to benchmark and redefine optimal performance metrics and improvement activities.

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