Baycrest - End of Life Volunteer Manual
19
HELPING FAMILIES PROVIDE CARE AND TAKE ON NEW
ROLES
Volunteers can help families in their caregiving by:
• Sharing their knowledge about comfort measures and about
"tricks of the trade" the care team may have that will make the
dying person more comfortable.
• Being alert to the changing care needs of the dying person and
reporting these to nursing.
• Bringing any concerns about a family caregiver's ability to
continue to provide care to nursing or another team member.
SUPPORTING FAMILIES
Volunteers can support families by:
• Taking time to listen to family members and just "be there" for
them
• Paying attention to family members' feelings and changing
moods
• Offering to keep the dying person company so that family
members can take a break and look after themselves
• Remaining non-judgmental
• Allowing family members to express their frustration and anger
HELPING FAMILIES MANAGE STRESS AND CAREGIVER
BURNOUT
Volunteers may spend time with family members and are in a good
position to recognize the signs of caregiver burnout:
• Be aware of the caregivers' stress level and how much of a
burden they feel their caregiving role is becoming to them
• Encourage caregivers to stay healthy and help them to achieve
this in practical ways (e.g. by offering to stay with the dying
person while they go for a walk or have a rest). Don't just say it;
create opportunities for the family member
• Be aware of signs of caregiver burnout and help caregivers
recognize the signs themselves
