Baycrest

2017-Education_Annual_Report

Baycrest Health Sciences & Baycrest Foundation Publications

Issue link: http://baycrest.uberflip.com/i/906253

Contents of this Issue

Navigation

Page 10 of 11

Giving library volunteers the skills they need to effectively assist clients, families, caregivers and visitors with helpful resources is the objective of a series of training sessions developed by Library Services and the Centre for Education's Division of Training & Simulation. Advancing Teamwork for Library Accessible Services (ATLAS) employs a variety of approaches to help volunteers rethink their services from a client's perspective and challenge their routines and assumptions. The Anne and Louis Pritzker Wellness Library is a free lending library with a wide range of health information and reading materials. The library enriches the lives of older adults through volunteer interactions, meaningful resources, programs and the use of technology. Volunteers are trained to provide knowledgeable service tailored to clients' needs while creating a community hub for clients, families and members of the community with connections beyond Baycrest. The ATLAS program is an innovative model that could be adopted by other organizations that value and rely on library volunteers. (pictured above): Volunteers help library users discover reliable health information and reading materials. Investing in volunteer training improves client service 9

Articles in this issue

view archives of Baycrest - 2017-Education_Annual_Report