Baycrest has developed a ground-breaking approach to online learning in "Team-Based Care for Responsive
Behaviours." The Web-based program combines discussion forums, eLearning modules and simulation
designed for interprofessional teams to learn collaborative and effective ways to respond when clients act
out by hitting, yelling or resisting care.
The experience culminates in a "Choose Your Own Adventure" scenario where participants are
immersed in a simulation experience with a client named Mr. Brown. They must practise their skills
in recognizing the concern, reflecting on possible causes of the behaviour, communicating with team
members, and responding in a way that achieves the best possible outcome for their client. Initial pilot
testing has been positive and a final pilot/development cycle is in progress.
When asked to comment on the program's value, one participant said, "I will be more attentive to my
residents and their responsive behaviours. I will have a better understanding of underlying triggers and be
able to describe the situation and come up with a plan of action as a team."
Future online learning modules are being developed using innovative techniques to help staff apply what they
learn to actual client care. The "Responsive Behaviours" module is also being adapted into shorter versions
for new staff, volunteers and Security staff and will become part of Baycrest's Core Curriculum training.
Innovative online learning pilot
enhances team-based care
6
