Baycrest

Baycrest Volunteer Handbook 18 • Be aware of body language (facial expressions and posture) – both theirs and yours • Give your client your full attention when you are together • Use light touch on the client's arm, hand or shoulder but only if it is welcomed • Make the client feel special by giving compliments • Be patient. Allow time for the client to absorb, think about and understand what you have said • Li sten carefully without judgment • It is not important to fill every moment with words and conversation, silence is okay Remember, you can't change the person's medical conditions, but you can help by just being a caring listener. Many of our Baycrest clients feel lonely so companionship can be the most helpful part of your visits. Visiting clients with communication impairment Some Baycrest clients you visit or see at programs will have communication impairments when speaking, understanding or hearing. Many of them are suffering the effects of stroke(s), Parkinson's disease or other disorders such as dementia. You may find it helpful to familiarize yourself with the basics of some of these illnesses. The following suggestions pertain to clients who have difficulty speaking, understanding or hearing. They will help you to create opportunities for successful communication when spending time with these clients. Please consult Baycrest staff for more specific suggestions about communicating with each client. You may feel inexperienced in helping people with communication problems but have valuable qualities to contribute. You have time, enthusiasm and patience, and can help our clients to blossom with your care. Look at the client, keep reasonably close and be at their level. For example, if they are in a wheelchair, sit down across from them.

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