Baycrest Volunteer Handbook
26
wearing an electronic band.
Remember:
• Any time you enter the code to deactivate a lock and escort a
client wearing a bracelet off of a unit, look around you and
make sure another unaccompanied client is not exiting with you
• Exit-seeking clients can fool us
• Don't be fooled, never leave them
• All clients must be signed off the floor and signed back on the
floor
• Alert staff
when leaving with clients and bringing them back to
the
unit
If you hear an alarm:
• Look for a client near any doors
• Call the Communications Desk at ext. 5555 or ask someone
else to do so
• Stay with the client until staff arrive
• Establish eye contact, speak in a soft voice and try to check
their name. Use helpful phrases like "Can I help you?" or "May I
walk with you?" If the client resists, keep the
client in view and
try
again
Patients' and residents' rights and
responsibilities
While a patient is in the hospital or resident at the Apotex Centre,
Jewish Home for the Aged, they have the right to expect certain
things from us. This includes professionalism, respect, high quality
care and service, open communication, privacy and much more. In
addition to having rights, patients and residents have
responsibilities. These include truthfulness, respect for Baycrest
property, complyi
ng with Baycrest policies and cooperating with
their
care team.
