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Volunteer-Voice_2019-2020

Baycrest Health Sciences & Baycrest Foundation Publications

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Volunteers continue to lead the way A s a Baycrest volunteer, you are part of an innovative and forward-thinking community whose members are involved in programs and services that positively impact our aging community in a multitude of ways. In June, Baycrest President and CEO, Dr. William Reichman, as the co-chair of the federal Ministerial Advisory Board on Dementia, participated in the government's release of Canada's first national dementia strategy – A Dementia Strategy for Canada: Together We Aspire. We now have the Baycrest Innovation Office (BIO) under the direction of Ran Manor, Director, Innovation. Together with BIO, Volunteer Services ran a nine-week Volunteer Innovation Program (VIP) series of workshops, during which time 16 volunteers learned from experts at Baycrest, as well as guest speakers from Israel and California, about how to think innovatively in order to find creative solutions to problems. Baycrest received a Leading Practice award from Accreditation Canada for developing a volunteer-led Client Experience Survey, which was introduced in 2017-2018 to solicit real-time feedback from patients and residents. Also launched this year was a volunteer-led Hospital Carer Survey for patients who are unable to participate due to cognitive or physical impairment. Volunteer Services received a grant from New Horizons for Seniors to train mentors for Please. This online eductional tool for volunteers trains them in how to interact with older adults who may have cognitive impairment. Please and Eating Assistance training is now available on Baycrest's online learning management system (LMS) platform and can be accessed from home. The Centre for Education collaborates with Volunteer Services on the Simulation Activities in Gerontological Education (SAGE) program, which trains volunteers to be simulated participants (SPs) who play roles of patients, residents, family members and healthcare providers to train staff and students in elements of care. These are just a sampling of some of the outstanding and innovative programs for which you, as a Baycrest volunteer, are an important part, and there is more to come. Stay tuned! 3 Janis Sternhill, Director, Volunteer Services

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