Baycrest

In our continuous quality improvement efforts, a working group was developed in April 2019 to enhance the client experience. The working group included two client and family partners in addition to a representation of interprofessional roles, such as Clinical Manager, Advanced Practice Nurse, Unit Clerk, Social Worker, Dietician and Nurse. The group developed a patient and family/ caregiver resource designed to orient our clients to Baycrest and further support them as partners in their care experience, specifically for two pilot floors: one in Complex Continuing Care (CCC) (6E) and one in Rehab (7E). Once the materials are launched in early 2020, there will be the potential to spread this project beyond the two pilot units, should engagement remain strong and our client experience survey responses indicate a positive change. Work is also underway to standardize the content of hospital admission packages on all inpatient units, including a finalized inventory of admission documents in collaboration with and with input from our client family partners. These materials have undergone a robust engagement process with patient and consumer education and our client and family partner panel. In addition, interviews were conducted with newly admitted patients and their family members (if available) on the two pilot hospital units (units 6E and 7E) during the earlier phase of this work. As well, clinical manager input was gathered and interprofessional collaboration was achieved. Because of these efforts, the materials are being launched in early 2020 and staff will be monitoring the success of the project moving forward through ongoing patient and family surveys. 2020 BAYCREST IMPACT 28

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